Privacy Policy
Last updated: 01/07/2026
Lostmoon ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information.
Who we are
Lostmoon is an Australian small business. Our ABN is 23 299 648 029. You can contact us at our Contact page with any privacy-related questions.
Information we collect
When you visit our website or place an order, we may collect:
- Name, email address, shipping and billing address
- Phone number (if provided)
- Order history and purchase details
- Payment information (processed securely by our payment provider — we do not store your full card details)
- Technical information such as IP address, browser type and device information, collected automatically via cookies and analytics tools
How we use your information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order, including shipping updates
- Respond to customer service enquiries
- Send marketing communications, if you've opted in (you can unsubscribe at any time)
- Improve our website and product offering
- Comply with legal and tax obligations
Sharing your information
We do not sell your personal information. We share information only with:
- Squarespace, our website and ecommerce platform provider
- Payment processors (such as Stripe or PayPal) to process transactions
- Shipping carriers (such as Australia Post) to deliver your order
- Email or marketing platforms, if you've subscribed to updates
These providers only receive the information necessary to perform their service and are bound by their own privacy obligations.
Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and understand site traffic through analytics. You can disable cookies through your browser settings, though this may affect site functionality.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Payment information is handled directly by our secure payment processor and is not stored on our servers.
Data retention
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting and tax reporting requirements.
Your rights
You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal obligations (such as record-keeping for tax purposes). To make a request, contact us via our Contact page.
Third-party links
Our website may contain links to third-party sites, such as Instagram or Facebook. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.